Thank you for availing services at North City Diagnostic Centre.

If, for any reason, you have to cancel a booking, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us online with payment transaction.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to North City Diagnostic Centre Pvt. Ltd., 35-A, Canal West Road near Gouri Bari Bus Stop, Kolkata – 700004.
  • Bookings refer to the items offered for sale as Service.
  • Orders mean a request by you to book services from us.
  • Service refers to deliverables from a diagnostic perspective from us.
  • Website refers to North City Diagnostic Centre, accessible from https://northcitydiagnostic.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 48 hours by citing your reason for doing so.

The deadline for cancelling an Order is 48 hours from the time and date on which You are to receive the Services or on which a third party you have appointed, who is not the carrier, takes possession of the service delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by emailing us on the following address 48 hours before the time and date of cancellation: (North City Diagnostic Centre Pvt. Ltd. will not be liable for any consideration in Delay in receiving messages due to external server errors or any unforeseen environmental acts)

We will reimburse you no later than 14 days from the day on which we receive the request. We will use the same means of payment as you used for the Order. Only 5% fee will be deducted for all booking cancellations but in case of tests related to Pet CT department, 40% of total test value will be deducted from booking amount as cancellation charges.(This is because the Isotopes are radioactive materials and once delivered cannot be stored for further use.)

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: